UX Researcher in Mooresville, NC at Signature Consultants

Date Posted: 11/7/2019

Job Snapshot

Job Description

UX Researcher Summary:

Signature Consultants is seeking a UX Researcher. The Senior UX Researcher establishes the methodology and sets the tactical direction for all usability testing and research associated with assigned projects. This includes partnering closely with Architects, Designers, Prototypers, and Content Developers to deliver quality and timely research results and information to project teams in support of the design process. This role also manages the recruitment of research participants as well as key relationships with research vendors. To be successful, the Senior Product Researcher must be an expert in usability, testing, facilitation, persona development and research methods. This role must also work cross-functionally, fostering relationships with key partners at all levels across the enterprise.

Responsibilities:

  • Leads and conducts various research, testing and feedback functions for customers and associates; this includes leading the analysis and presentation of customer data and testing results
  • Understands how a product works and the various touch points
  • Completes competitive analysis, service flow diagrams, interviews, usability testing and bench marking to improve products
  • Stays current on best practice research techniques, and looks for opportunities to incorporate into the work of the product research team
  • Leads multiple projects across multiple platforms/suite of products
  • Provides direction and feedback to peer Usability & Researchers
  • Designs, facilitates and executes advance testing and research methods across various platforms, including B2B/B2C web and native application experiences
  • Manages recruitment of participants as well as key relationships with research vendors
  • Works cross-functionally across Lowe's technology, as well as across the enterprise, ensuring key relationships are fostered across our Omni-channel partners
  • Engages with cross-functional design counterparts to understand the needs to inform the design of research studies

Qualifications:

  • Bachelor's degree AND 5 years of experience in UX Research or Product Management OR 7 years of experience in UX Research or Product Management
  • Experience running large-scale usability and research studies

Preferred Qualifications:

  • Bachelor's Degree in Experimental or Cognitive Psychology, Anthropology, or related field
  • Experience working in a product design function

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.