Treasury Tech Support Analyst 1 in Chandler, AZ at Signature Consultants

Date Posted: 1/11/2021

Job Snapshot

Job Description

Title- Claims and Disputes Analyst
Location- Chandler, AZ
Type - C,CTH,P- Contract

Job Description Statement:

Signature Consultants is committed to helping IT specialists reach their personal and professional goals. We support the diverse needs of our consultants and their families by providing a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, 401(k), HSA, FSA, and EAP. Employees also receive weekly pay, training and certification opportunities and access to an array of other helpful programs.

Responsibilities:

  • Overview
    • Receive the Debit Card and Personal Checking Account claims from agents and online inquiries
    • Assess the information to determine if they have dispute rights, if they have enough to move forward, they go to the additional steps to get claims resolved.
    • This is not inbound call center work- primarily outbound calls to work directly with customer to proceed with a dispute or request additional information
    • Must be able to work in a fast paced environment while maintaining quality- handle 6-10 claims an hour once fully trained
  • Sell the role - AM writes this portion
    • Excellent opportunity to get your foot in the door with one of our top clients!
    • Opportunity for growth within the company based on performance
    • Quick interview and onboarding process

Required Skills & Technologies:

  • Skills
    • Working with fraud or claims
    • Decision making experience
    • Good words per minute
    • Basic Excel experience
    • Strong attention to detail, communication skills and soft skills
  • Years required with skill
    • fraud and claims- 3-10 years
    • Decision making- 3-10 years
    • WPM- 3-10
    • Excel- 1-5 years
    • Attention to detail, communication & soft skills- 3-10 years
  • Education/Certifications
    • Minimum- high school degree
    • Bachelor's degree preferred
  • Soft Skills
    • good written and verbal communication skills, attention to detail

Keywords
Claims, Fraud, Analyst, Customer Service, Customer Support, Teller


About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.