Technical Business / Systems Analyst in Charlotte, NC at Signature Consultants

Date Posted: 5/11/2020

Job Snapshot

Job Description

Digital Business Analyst Summary:

Signature Consultants has an opportunity for a Digital Business Analyst. Our client is seeking a candidate with waterfall to agile transformation in a large corporate environment. The Digital Business Analyst, reporting into the Senior Manager of Digital Communications, will be responsible for working directly with project operations, IT teams, digital resources and other internal departments to analyze, understand, and document business and technical requirements. A successful resource continuously strives to improve efficiency, reduce costs, ensure compliance with regulations, and work cooperatively and jointly to provide clients with quality service. In this role, the Digital Business Analyst will not only be involved in daily duties related to specific implementations but will also provide ongoing operational support to active projects as necessary. The role will serve as an initial point of triage for bugs/issues found and feature enhancement requests post-launch.


  • Responsible for gathering requirements through interviews, document analysis, product feature summits, and pre-grooming and grooming sessions with both internal and external teams.
  • Write user stories and acceptance criteria based on gathered functional requirements
  • Document technical integration architecture through process diagrams and detailed technical specifications to be shared with external teams.
  • Learn native applications well enough to review specs and provide input into test plans, run tests, report results, and/or work with the development team to determine effective fixes.
  • Answer questions regarding communication platform functionality and processing procedures and issues.
  • Proactively assist the Product Owner with grooming the backlog and work with others to research and answer open questions regarding functional or technical requirements.
  • Actively participate in all stages of project development including research, design, content gathering, testing and implementation to ensure the released product meets the intended functional and operational requirements


  • Bachelor's degree required
  • Experience working on customized digital projects including SMS / Text Messaging and eMail marketing campaigns (Salesforce Marketing Cloud)
  • Experience in delivering or maintaining email and/or SMS solutions
  • Experience writing user stories and business/functional requirements
  • Experience documenting technical specifications, specifically API contract documentation
  • Experience in managing effective, collaborative relationships with internal and external resources to meet a determined milestone.
  • Minimum of 1-3 years of experience working as a Business analyst, preferably in an agile environment
  • Experience working in waterfall delivery methodologies OR in an environment transitioning from waterfall to agile is a plus.
  • Demonstrated experience with hands-on configuration and use of agile enabling tools such as JIRA and Confluence
  • Demonstrated experience working with nearshore, offshore, and working in a distributed team
  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Travel: Ability to travel as required up to 25%

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.