Service Now Administrator in Chicago, IL at Signature Consultants

Date Posted: 3/6/2020

Job Snapshot

Job Description

ServiceNow Administrator Summary:

Signature Consultants is seeking a ServiceNow Administrator for an opportunity with a client in Chicago, IL. The primary responsibility of the ServiceNow Administrator is for the day-to-day administration, configuration and ongoing maintenance of the ServiceNow platform supporting key ITIL processes like Request, Incident, Problem, Change, Service Catalog, Knowledge, Employee Self Service and other service modules. Initially will also be responsible to help us through our ServiceNow conversion. This position will report to the Infrastructure Operations Manager.

Responsibilities:

  • Working experience on tenant to tenant migration within ServiceNow.
  • Perform day to day administration of the ServiceNow system including making approved changes to process and workflows in ITSM, ITOM, other modules a plus.
  • Perform ServiceNow implementation tasks including but not limited to: configuration, integration, and testing.
  • Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow.
  • Communicate ServiceNow process, operations and capability information to all levels of management and the business.
  • Work with business & IT users to identify and refine business requirements and workflows, as well as determine where ServiceNow can fit into business processes to improve services.
  • Develop systems integrations and process automation - fully utilizing the platform's workflow capabilities, including Orchestration.
  • Communicate process changes, enhancements, and modifications - verbally or through written documentation - to management, staff, and other employees so that issues are well understood as they are resolved.
  • Capable of translating business needs into technical requirements.
  • Work well in a team environment as well as independently. Excellent verbal and written communication skills, with ability to interact with internal and external stakeholders at varying levels of technical knowledge.
  • Possess strong analytical, problem-solving, prioritization, and organizational skills.
  • Proven ability to manage multiple projects with changing priorities and requirements.

Qualifications:

  • 3+ years experience as a ServiceNow Administrator or ServiceNow Developer, configuring core Service Now ITSM, ITOM, CSM, and PPM applications.
  • ServiceNow certification preferred.
  • Exposure to ITIL v3, specifically in the area of incident, problem & change, ITIL v.3 Foundations certification preferred.
  • Bachelor's Degree preferred, or equivalent business experience.

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.