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Senior Success Trainer in McLean, VA at Signature Consultants

Date Posted: 4/12/2019

Job Snapshot

  • Location:
    McLean, VA
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:
    4/12/2019
  • Job ID:
    267821

Job Description

Senior Success Trainer Summary:

Signature Consultants is seeking a Senior Success Trainer for an opportunity in McLean, VA. The Senior Success Trainer is considered the “personal Salesforce fitness trainer” of our end users to make them successful in reaching their business goals by using the platform. This role will champion the use of salesforce, always training to make users highly productivity and to drive better customer experiences. We are looking for someone with contagious passion for Salesforce, who knows how to use the Sales and/or Service Clouds extremely well, with excellent communications skills and training experience to deliver horizontal and process specific trainings and increase adoption. He or she needs to be very organized and very detail oriented. A Salesforce Certification is highly preferred. Experienced trainers with Salesforce experience without certifications will be considered and required to attain a certification as a pre-condition to join the team.

Responsibilities:

  • Ambassador of the CoE, change agent and champion of Salesforce to promote best practices that can transform and empower the client’s businesses by using Salesforce
  • Deliver hands-on trainings on horizontal capabilities and Freddie process specific use cases of Salesforce, delivered 1:1, cross-area trainings, short video recordings, learn & lunch trainings, onsite as well virtual
  • Produce training materials for end users, including quick reference guides, short video tutorials on “how to”, demo key existing functionality and heavily leverage Trailhead
  • Manage Chatter Support Group, to provide solutions to end users via this channel and ensure user needs are addressed timely and accurately
  • Secure training logistics such as venue/room availability, connectivity, and materials to deliver excellent customer experiences
  • Maintain training portal and content library by producing new trainings (recordings) on specific themes, tips and tricks and drives roll out of these materials using Salesforce.com
  • Track and measure effectiveness for trainings (attendance, feedback etc.), including conducting post-training follow up with end-users and identify improvement areas. Apply key learnings to improve future programs
  • Help identify platform enhancements, best practices for governance and processes based on training feedback and gaps and share recommendations with CoE team
  • Support Success Manager with ad hoc requests for training received via the CoE Request Support and in the creation and communication of a monthly training plan/calendar
  • Develop “hero stories” with success cases from end users to demonstrate the value around how those customers are using SFDC

Qualifications:

  • Typically 3-4 years of related work experience in Salesforce & Training experience combined
  • BA Degree or equivalent work experience
  • Strong knowledge of Salesforce required
  • Training experience with Salesforce required
  • Strong communication skills (written and verbal)
  • People management experience required
  • Good leadership and mentoring skills

Preferred Skills:

  • Salesforce Certification strongly preferred
  • Extensive experience in Training and strong knowledge of Salesforce
  • Good leadership and people management skills
  • Corporate training experience
  • Must be comfortable presenting
  • 3+ years of SFDC. Training experience in the Sales and/or Service Cloud

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the “Best Staffing Firms to Work For” and is now the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 27 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients’ technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com.