Senior Messaging and Collaboration Engineer in Fort Lauderdale, FL at Signature Consultants

Date Posted: 7/24/2019

Job Snapshot

Job Description

Senior Messaging and Collaboration Engineer Summary:

Signature Consultants has an opportunity for a senior lever Messaging and Collaboration Engineer to work on a contract position with one of our clients located in Fort Lauderdale, FL. Our client is seeking a Messaging Engineer with proven ability to architect, implement, support and manage Messaging and Collaborative solutions with a focus on GSuite. The Messaging Engineer will serve as a central point of contact and work closely with other organizational support groups to coordinate the design, administration and support of all messaging and collaboration applications at multiple office locations and multi- data center environments. The candidate will serve as a focal point for customer inquiries regarding Messaging and Collaborative applications, its use and capabilities and will provide 2nd and 3rd level support to our client's customers. The candidate is also expected to perform the essential duties with little or no supervision, anticipating and planning for all possible outcomes based on actions taken.

Responsibilities:

  • Responsible for overall design, implementation, maintenance, and support of the company's messaging and collaboration tools (GSuite, Microsoft Exchange, Slack , Quip, Sococo)
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs for all Messaging & Collaborative applications/servers.
  • Apply Messaging & Collaborative application patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
  • Work closely with business application users to triage and resolve production issues
  • Monitor and evaluate the systems messaging environment to ensure system capacity is in line with the corporate demand for services
  • Provide guidance for security best practices as they relate to messaging
  • Develop and execute testing plans to ensure configuration changes meet acceptance criteria
  • Develop documentation, technical user guides, policies, procedures and guidelines for system operations
  • Perform periodic infrastructure performance reporting to support capacity planning

Qualifications:

  • 5 plus years of experience in an application support, administrative or configuration role
  • Experience using and supporting GSuite or Office365
  • Experience with mail filtering/secure email solutions such as Cisco, Brightmail and Proofpoint
  • Understanding of VMWare and how virtualization functions in Messaging & Collaborative applications
  • Excellent troubleshooting and analytical skills
  • Ability to liaise with end users and quickly identify and implement solutions to their support issues

Preferred Qualifications:

  • Highly motivated, self-directed, and results driven.
  • Excellent interpersonal, communication, facilitation and relationship building skills.
  • Strong problem solving skills including demonstrated ability to analyze issues and to work effectively with cross functional groups to craft solutions.
  • Ability to understand the potential and limitations of technology and to effectively communicate this to others.
  • Curiosity and passion for delivering high quality and innovative technical solutions.

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 27 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com.