Senior Manager, Logistics Operations in Buffalo Grove, IL at Signature Consultants

Date Posted: 12/18/2019

Job Snapshot

Job Description

Senior Manager, Logistics Operations Summary:

Signature Consultants has an opportunity for a Logistics Operations Senior Manager. In this role the candidate will own the end-to-end fulfillment and transportation for our clients Distributor Partner network, from Cart to last mile customer delivery. The candidate will build a leading-class order fulfillment network through an optimized Distributed Order Routing, execution, and carrier strategy implementation. This includes a focus on continuous improvement and operational excellence across the fulfillment network to drive speed, visibility, and focus on achieving an exceptional customer experience through integrated supply chain operations.


  • Participates in the development of long and short-range fulfillment programs and roadmaps that drive the delivery sound operating results; exceed customer expectations, and balance fulfillment service levels with logistics costs for assigned supply chain fulfillment channels.
  • Build the end to end operational plans for large and small parcel fulfillment from large Distributor Partners, from cart-to-delivery. Partnering with internal stakeholders, senior leadership, and carriers to ensure the customer receives their package quickly and on time with an optimal customer experience.
  • Formulate and implement policies, programs and service-level-agreements that guide the organization in maintaining and improving its competitive position and our profitability.
  • Owns the development and implementation of reverse logistics & returns operations that balances fulfillment service levels with logistics costs, including policies and procedures for making decisions on which products to recover and which to dispose "in field" based on cost, location, warranty requirements and customer needs.
  • Effectively communicate and collaborate cross-functionally across the client to provide big picture critical and strategic thinking, using analytical methods and technology to understand, predict and improve logistics operations, architecture, flows and processes.
  • Identify opportunities and implement streamlined and automated data integration with large Distributor Partners to ensure fast, automated exchange of information such as inventory levels, orders, and end-to-end fulfillment tracking information.
  • Builds supply chain analytics capabilities to measure supply chain effectiveness and manages the ongoing optimization of clients order routing logic to plan and optimize order fulfillment across the fulfillment network.
  • Review performance against operating plans and standards; provides reports on interpretation of results and approves changes in direction of plans.


  • 7+ years' experience in related field. BA/BS required. MBA or Master Degree preferred
  • Strong working knowledge of supply chain, best practices for 3rd party order fulfillment and reverse logistics strategies/processes; especially best practices for e-commerce businesses
  • Must have an understanding of e-commerce generally and specifically strategies for order fulfillment.
  • Demonstrated ability to embrace change, demonstrate agility in relation to change and persuade/lead others through the change to minimize team disruption.
  • Demonstrated experience in driving results through a diverse set of business processes and problem solving.
  • Solid Business acumen to include finance and contractual commitments, focused on understanding the cost/benefit of varying solutions
  • Demonstrated ability to embrace change, demonstrate agility in relation to change and persuade/lead others through the change to minimize team disruption. Ensure a continuously high performing team.

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.