Program/Incident Manager in Boston, MA at Signature Consultants

Date Posted: 5/18/2020

Job Snapshot

  • Location:
    Boston, MA
  • Job Type:
  • Experience:
    At least 8 year(s)
  • Date Posted:
  • Job ID:

Job Description

Program Manager:

Signature Consultants has an opportunity for a Program Manager. In this role the candidate will lead overall I&O portfolio, as well as acting as transformation program lead. This position will provide oversight across all work streams (technical, organization, partners) regardless of waterfall or agile methodologies. Responsible for executive level status reporting and KPI tracking.


  • Develop and execute program plan, including schedules, resource management, milestone and dependency management
  • Leverage Operational Excellence and/or prior experience leading large-scale/global transformational change to provide insights, manage risk and drive improved outcomes for the program
  • Works with the I&O leadership team to create, track, and manage program level plan to be monitored throughout the program period
  • Define project resource requirements and partner with the I&O Leadership and other critical program stakeholders to manage key milestones and key dependencies amongst the team
  • Schedule, prepare and facilitate program operating mechanisms, ensuring that program stakeholders and other team members are productively engaged in the processes, as well as power point communications to facilitate communications to key project constituents and leaders
  • Maintain oversight of project risks and mitigation plans to ensure business and project objectives are met
  • Escalate project challenges and risked, as needed, to ensure high quality and timely completion
  • Provide routine project status communications to senior leadership
  • Establish and maintain effective working relationships with key stakeholders across various groups, businesses, geographies functions
  • Work with project leadership, communications and change management resources to build stakeholder maps, identify change impacts, facilitate and build communications and to engage the broader organization to socialize and build support for project recommendations
  • Understand priorities, interdependencies and timelines to ensure activities and projects are appropriately embedded in program plan
  • Stay abreast of local project status and coordinate support from the governance team, as needed
  • Play a leadership role to drive continuous improvement and streamline and standardize processes
  • Constructively challenge the status quo to champion new ideas and ideate future possibilities
  • Imagine new possibilities and creative solutions that drive improved effectiveness and efficiency.


  • Bachelor's degree in IT, Business or related area of study, or equivalent combination of education and/or relevant work experience; High School diploma or GED is required
  • 8+ years of work experience in business analysis, business solution architecture or related business experience
    2+ years of experience leading business-side process & driving/defining technical solutions
  • 2+ years of leadership/people management experience
  • Must be eligible to work in the United States without need for work visa or residency sponsorship
  • Proven success in executing projects resulting in measurable productivity enhancement
  • Operational Excellence or has lead program activities for large-scale/global transformational change

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.