Production Support Analyst in Charlotte, NC at Signature Consultants

Date Posted: 9/3/2019

Job Snapshot

Job Description

Production Support Analyst Summary:

Signature Consultants has an opportunity for a Production Support Analyst. Our client is seeking an experienced technical individual to join their Application Support team. The position will specialize in working with Business units and Technical partners to resolve problem tickets for issues with various other applications. The candidate needs to work well independently and as a member of a high performance team.


  • Working with customers to gain an understanding of business requirements, and ensure that customers' expectations are understood and met
  • Utilize diagnostic and other tools to monitor, maintain, troubleshoot and restore service or data to systems and documenting the results
  • Troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups
  • Represent Core team in Project Scrum meetings and Root Cause analysis. Participate in application project implementations, maintenance, and upgrades
  • Use sound judgment to make effective recommendations to management, customers, and peers
  • Will update and develop new documentation for departmental procedures
  • Be a mentor to junior team members in regards to proper procedures and technical concepts
  • Required to carry an individual paging device and work periodic schedule on-call rotation (24x7)
  • Acts as an escalation point for Core production tickets
  • Gain in depth knowledge of the customer area functions, applications, and system components
  • Coordinate various technology groups in order to solve issues or recommend solutions
  • Handle multiple concurrent tasks and assist in re-prioritization of outstanding issues
  • Coordinate and execute special Core team project requests
  • Back up Team Lead role


  • 5+ years systems support analysis experience
  • Advanced knowledge of computer applications and diagnostic abilities and project management
  • Extensive experience with relational databases and reading stored procedures
  • Extensive experience with Sybase SQL writing complex query requests
  • Extensive experience of Linux/Unix environments
  • Skill sets should include: Perl, SQR, Java
  • Excellent analytical and communications skills
  • Experience working with a ticketing system
  • Experience with Production Support, on-call rotation, and end user training

Preferred Qualifications:

  • Experience with the following technologies: ASP.NET, VBScript, Cobol or C, WebSphere, MQ
  • Experience with Agile Project methodology
  • Experience with Employee Benefits
  • Experience with Microsoft SharePoint
  • Knowledge and experience with the WyStar CORE applications
  • Bachelor's degree in related technology area (Computer Science, Systems Engineering, etc.)

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 27 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit