Production Support Analyst in Charlotte, NC at Signature Consultants

Date Posted: 7/30/2019

Job Snapshot

  • Location:
    Charlotte, NC
  • Job Type:
  • Experience:
    At least 7 year(s)
  • Date Posted:
  • Job ID:

Job Description

Production Support Analyst Summary:

Signature Consultants is seeking a Production Support Analyst for an opportunity with our client in Charlotte, NC. The Production Support Analyst will provide support and maintenance of Blue Prism and UiPath platform. The support analyst will be part of Production Support team in a customer (internal) facing role, to drive support. The ideal candidate will need at least 7+ years of experience in Application support. The support analyst will ensure consistency and synchronization across infrastructure components. The ideal candidate will also work on performance optimization and maintenance by following operational procedures for maintaining technology as required.
At a high level, the Support analyst will provide technical systems support within a technology organization.


  • Provides support for complex technical issues and initiatives related to assigned automation, systems, databases and/or other technical products and services;
  • Uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems
  • Communicates verbally and in writing on complex large technical issues in a clear and concise format easily understandable by the intended recipient
  • Evaluates service level agreement criteria and identifies gaps in current technology process
  • Participates in migrations from development to production, upgrades, installations and/or configurations
  • Updates/writes documentation and procedures and assists with related training
  • Troubleshoots network, hardware and software issues using general guidelines, templates or direction from others.
  • Analyzes performance trends and recommends process improvements
  • Understands quality, security and compliance requirements for supported areas and reviews changes for risk to production systems
  • An understanding of, and a willingness to adhere to, formal change control procedures and disciplines.
  • Strong desire for exploring, evaluating and understanding new technologies.
  • The ability to conceptualize automated solutions and understand the prescribed design architecture
  • An aptitude for problem solving, with the ability to take a logical route to the source of an error
  • Work with developers and application owners to implement the change & document it
  • Troubleshooting and providing solutions for production issues raise by either end user / automated monitors
  • Perform Disaster Recovery Tests.
  • Implement and fortify monitoring program through application monitoring tool.
  • Design solutions utilizing RPA best practices and maintain technical responsibility for project delivery
  • Drive the strategic and tactical roll-out of the solution to enterprise customers by creating and documenting test procedures and scenarios
  • Document configuration best practices, create and maintain solution documentation
  • Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.
  • Ability to understand the business process and create process flow diagrams
  • Self-starter, ability to proactively push for clarity where ambiguity resides, such as proactively working with the business analyst team on technical and data input requirements
  • Ability to understand the bigger picture from an overall integration architecture perspective
  • Good understanding of Process Design documents, technical design documents within the automation space
  • This role has to connect with different RPA stakeholders on matters of significance regarding their automations.

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 27 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit