Process Manager in Charlotte, NC at Signature Consultants

Date Posted: 7/22/2020

Job Snapshot

Job Description

Delivery Lead:

Signature Consultants has an opportunity for a Delivery Lead. In this role the candidate will be responsible for driving various Test Process Engineering and Release Governance activities supporting Wholesale Credit Technology. The role is a Release Quality role with a focus on Release Management processes and Test maturity practices. This position performs project management responsibilities relating to technology implementations, upgrades, and conversions. The incumbent will be responsible for planning, coordinating, and delivery of defined deliverables which usually requires engagement from multiple teams such as a project or program. Candidate should have a strong background in Release Management & Governance processes with Credit business domain knowledge and proven experience in Agile methodology. Candidate should also have a solid background in testing processes in a fast-paced Agile delivery environment. Manages to timelines and demonstrates excellent communication and inter-personal skills required to be a part of a fast paced Agile delivery team. Should possess 3+ years of hands-on experience of using the Jira tool.


  • Delivery Lead with a focus on Release Management process engineering and governance.
  • Facilitates in the preparation and conduction of Release Quality Control and Quality Assurance for complex and large Technology Development projects within T&O and/or lines of business.
  • Accountable for working as a member of a project team to develop and maintain agile Release Management practices
  • Leadership abilities to setup/define Release Management processes to support PMO Release requirements
  • Assists and may lead Test Process engineering activities to advance maturity levels which could include assessment and decisioning around key test process improvement tools, utilities, and methods.
  • Coordinate and facilitate routines to support delivery (e.g. kick-offs, status reviews, stakeholder meetings, change controls, quality gates, etc.)
  • Facilitate dependency management/risk management/impediment removal for the defined deliverables.
  • Gather/facilitate status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks/issues, and schedule.
  • Provides governance to ensure Release execution is aligned with deliverable requirements by working with the sponsor/stakeholders.
  • Ensure deliverables comply with Enterprise Change Management standards.
  • Assist senior staff, providing resolution to an assortment of problems of highly complex scope.
  • Provide guidance to mid-level and junior-level resources, assist Leads and Managers, executive level presence and able to contribute to innovative ideas, etc.


  • 5+ years experience as a Release Manager, Project Manager, or Test Coordinator
  • 3+ years experience in using one or more SDLC tools - Rally, JIRA, or HP ALM
  • Previous experience in establishing Release and/or Test Process governance routines in an Agile SCRUM development environment
  • Experience working in an Agile software delivery environment
  • Experience working in the Banking industry
  • University Degree or equivalent work experience
  • Familiarity with automation frameworks (Cucumber, TestNG, etc.)
  • Experience in version control tools like Bitbucket, SVN, Perforce.
  • Experience in build tools like Maven, ANT
  • Experience with CI/CD and Jenkins
  • Experience in working on project using matured Software Development Life Cycle (SDLC) methodologies and models: i.e. Agile, Waterfall, Iterative, etc.
  • Release and QA Process/Methodology and Business acumen in technical development organization

Preferred Skills:

  • Prior experience in a software delivery environment preferred
  • Strong understanding of Enterprise Change Standards
  • Experience with Release and Test Process automation
  • Experience with qTest
  • Experience with XLR
  • Experience with Scaled Agile Framework (SAFe) software delivery methodology
  • Strong, polished communication, inter-personal & presentation skills.
  • Working experience in a Global organization.

Abut Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.