Process Design Consultant in Charlotte, NC at Signature Consultants

Date Posted: 2/9/2021

Job Snapshot

Job Description

Job Summary:

Signature Consultants is seeking a junior to mid-level process design consultant for one of our financial clients in Charlotte, North Carolina. The ideal candidate will have 2-4 years of experience managing and building business process maps, journey maps and be able to analyze them and proactively identify opportunities for improvement. The candidate should come from a technology focused background.

Responsibilities:

  • Process Design Consultant engages with Technical and technology partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques.
  • The role is expected to analyze current state processes, document use cases, determine high level Technical requirements, and conduct detailed Technical requirements gathering.
  • Initiates and provides leadership, strategic/tactical direction and planning input on all client/Technical area issues supported and represent prioritization which meets current and anticipated Technical requirements and objectives.
  • The role is expected to handle stakeholder management, drive operational efficiencies, manage risk and controls in addition to core requirements management.
  • Engages with Technical partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. Manages design or redesign of processes or projects using six sigma methodologies.
  • Integrates best practices with process design to ensure continuous process improvement. Builds action plans and drives execution.
  • Applies Technical redesign concepts, practices and DFSS tools.
  • Process design, automation and optimization
  • Engage with stakeholders and understand expectations
  • Maintain platform strategy for respective operational areas
  • Facilitate review of Technical requirements with stakeholders and seek approvals
  • Transition Technical requirements to development team
  • Facilitate review of system design
  • Support user adoption/ readiness activities
  • Support walk through of functionality to stakeholders

Required Skills:

  • Responsible for analyzing present-state, developing alternative future-state approaches and facilitating implementation
  • Rigorously manages prioritization of scope with Technology partners to ensure agreed/approved/appropriate value is delivered and commitments are achieved within time, cost, and quality parameters
  • 2-5 years of experience in a corporate environment
  • Strong process orientation, ability to problem solve and manage multiple moving parts, sense of urgency, attention to detail
  • Demonstrated ability for process design, process re-engineering, and stakeholder management
  • Prior experience with the end to end change process as defined within the Global Change Policy
  • Process design and use case development
  • Must be well-organized with attention to detail and possess the ability to meet deadlines and handle multiple priorities
  • Ability to build positive working relationships
  • Excellent verbal and written skills
  • Excellent problem solving skills
  • Prioritization and organization

Desired Skills:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future Technical needs - is a continuous learner
  • Commitment to challenging the status quo and promoting positive change.
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world"

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.

Job Requirements

Signature Consultants is seeking a junior to mid-level process design consultant for one of our financial clients in Charlotte, North Carolina. The ideal candidate will have 2-4 years of experience managing and building business process maps, journey maps and be able to analyze them and proactively identify opportunities for improvement. The candidate should come from a technology focused background. Responsibilities: Process Design Consultant engages with Technical and technology partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. The role is expected to analyze current state processes, document use cases, determine high level Technical requirements, and conduct detailed Technical requirements gathering. Initiates and provides leadership, strategic/tactical direction and planning input on all client/Technical area issues supported and represent prioritization which meets current and anticipated Technical requirements and objectives. The role is expected to handle stakeholder management, drive operational efficiencies, manage risk and controls in addition to core requirements management. Engages with Technical partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. Manages design or redesign of processes or projects using six sigma methodologies. Integrates best practices with process design to ensure continuous process improvement. Builds action plans and drives execution. Applies Technical redesign concepts, practices and DFSS tools. o Process design, automation and optimization o Engage with stakeholders and understand expectations o Maintain platform strategy for respective operational areas o Facilitate review of Technical requirements with stakeholders and seek approvals o Transition Technical requirements to development team o Facilitate review of system design o Support user adoption/ readiness activities o Support walkthrough of functionality to stakeholders Required Skills Responsible for analyzing present-state, developing alternative future-state approaches and facilitating implementation Rigorously manages prioritization of scope with Technology partners to ensure agreed/approved/appropriate value is delivered and commitments are achieved within time, cost, and quality parameters 2-5 years of experience in a corporate environment Strong process orientation, ability to problem solve and manage multiple moving parts, sense of urgency, attention to detail Demonstrated ability for process design, process re-engineering, and stakeholder management Prior experience with the end to end change process as defined within the Global Change Policy Process design and use case development Must be well-organized with attention to detail and possess the ability to meet deadlines and handle multiple priorities Ability to build positive working relationships Excellent verbal and written skills Excellent problem solving skills Prioritization and organization Desired Skills Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions Excels in working among diverse viewpoints to determine the best path forward Experience in connecting with a diverse set of clients to understand future Technical needs – is a continuous learner Commitment to challenging the status quo and promoting positive change. Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world"

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