Operations Analyst in Orlando at Signature Consultants

Date Posted: 2/11/2020

Job Snapshot

  • Location:
    Orlando
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/11/2020
  • Job ID:
    303685

Job Description

Operations Analyst Summary:

Signature Consultants has an opportunity for an Operations Analyst. In this role the candidate will respond, research and resolve escalated inquiries and complaints requiring special handling or that may have been forwarded by management committee members, agencies, and/or senior business leaders. This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, etc., individually or in aggregate, to determine if processes/documents are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.

Responsibilities:

  • Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions).
  • Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters.
  • May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements. For transactions identified with material deficiencies, provides feedback to internal and external customers, including identification of fraud red flags and inconsistencies.
  • Analyzes transaction quality/deficiencies, risks, and offsets and recommends solutions.
  • Other duties include project work related to process improvements, performance of ongoing reviews as needed.
  • Typically generates reports and summarizes results.
  • Experience with customer contact/customer excellence in financial services environment, operations, or quality assurance preferred.

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.