Network Support in Charlotte, NC at Signature Consultants

Date Posted: 7/16/2020

Job Snapshot

Job Description

Network Support Engineer Summary:

Signature Consultants is seeking a Network Support Engineer for an opportunity in Charlotte, NC or Richmond, VA. The Network Support Engineer will be required to provide Network and overall DMZ operational support related to Incident Management, Problem Management, troubleshooting and Engineering within and connecting to DMZ's. Reporting into a line of business within the CTO organization and working with TI Enterprise teams. He/she will work with stakeholders on a daily basis to resolve/work on Incidents, Problems, Changes and Service Requests. The ideal candidate will have 6 - 10 years of experience.


  • Operational and Engineering Support role working on Cisco, F5, CheckPoint, AVI, BlueCoat, BlueCat, and general DMZ technologies including an understanding of Middleware and Platform inter-operations within a DMZ.
  • Strong experience in building Networks, configuring Load Balancers, Proxies and developing Firewall policies.
  • Experience of networking, storage, clustering, patching activity.
  • Need to be familiar with building servers, installing software, supporting application releases.
  • Familiarity with Vulnerability Management and Enterprise Security Baselines
  • Able to manage a variety of individual network devices.
  • Able to adopt new skills and willing to upgrade skill.
  • Strong knowledge on Protocols such as TCP/IP, SSL/TLS, SSH, SFTP, etc.
  • Well versed in diagnosing issues and problems that arise in large multi-datacenter multi-tiered application environments.

Required Skills:

  • Bachelor's degree required
  • Master degree recommended
  • CISSP, CCNA, CCSA, CCSE, or CCENT are a plus but not required if proficient knowledge of these certification is apparent
  • Experience Range 6 - 10 Years
  • Excellent written and oral communication skills
  • Should have ITIL process knowledge
  • Strong Network Operations Support background with exposure to huge production infrastructure (at-least 800+ production devices)
  • Should have knowledge on several types of Network devices (LTM, GTM, FW, Routers, Switches, Proxies)
  • Experience in DNS, DHCP, Load Balancing, AD, Domain Controller, Firewall, SSO technologies.
  • Experience in configuring Routers, Switches and Load Balancers
  • Should have knowledge in troubleshooting hardware break fix including WAN/LAN
  • Should have basic knowledge on Apache, IIS, Web site and Middleware configuration, Application Pool and renewal of SSL certificates
  • Experience in analyzing Packet Captures to provide root cause analysis or errors in protocol communications.
  • Basic Knowledge of managing and maintaining Virtual Machines in Virtual Centers.
  • Should be able to coordinate with application and infrastructure teams during releases and implement the tasks.
  • Excellent documentation skills in MS Office, MS Visio and MS Project.
  • Flexibility to cover various work schedules, for example, after-hours support on need basis. Willingness to work in rotating shifts and take on-call rotations.
  • Assisting with tracking and managing vendor support tickets, and be able to work with a team to triage and resolve urgent production issues.
  • Experience with and participation in on-call support for the production environment.
  • Experience with troubleshooting production applications.
  • Experience creating designs related to networking and load balancing (Working knowledge of leveraging F5 devices for web acceleration & caching, developing iRules)
  • Strong knowledge of DMZ technologies (FW, Network devices, and LTM/GTM)

Desired Skills:

  • Basic knowledge of Middleware (MQ, Web) and Platform OS (Windows, Unix)
  • Basic knowledge on VMware
  • Programming experience interfacing with web and backend system interfaces

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.