.NET Production Support in Charlotte, NC at Signature Consultants

Date Posted: 6/30/2020

Job Snapshot

Job Description

.NET Production Support Summary:

Signature Consultants is seeking a .NET Production Support professional for an opportunity with a client in Charlotte, NC. Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.

  • The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
  • Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.
  • Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.
  • Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.
  • Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision.
  • Resolves complex issues.
  • Consults with end users to determine optimal configuration of equipment and applications.
  • Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.
  • Exercises judgment within defined procedures and practices to determine appropriate action.
  • Should have increased awareness and exposure to basic technical principles, concepts and techniques.
  • May provide coaching and mentoring for other employees but does not directly manage others.
  • Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives.
  • Participates with management in the development of technology products, service standards and development efforts that impact the client/business area.
  • Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
  • Provides the client areas with technology products and service alternatives that improve the production services environment.
  • Employees in this job code manage a function but do not manage people.

Required Skills:

  • 4-8 years experience working in distributed/ 3-tier model applications
  • 4-8 experience with with IIS webservers and Microsoft Windows Server technologies
  • Role includes Systems Engineering, Integration, QA, and build environments with project based different technologies, assist Operations in Production deployment/issues during releases.
  • Well versed in DevOps principles and practices.
  • Knowledge of Relational Database and should be proficient in writing SQL Queries
  • Should be able to analyze and troubleshoot Production issues
  • Good understanding of WCF/ WPF
  • Knowledge of various transport protocols such as SFTP, SOAP/HTTPS
  • Strong analytical skills and OOPS concepts
  • Experience supporting enterprise level software applications
  • Ability to maintain documentation and knowledge repository

Desired skills:

  • Perform root cause analysis for recurring problems so they can be permanently remediated
  • Respond, resolve and document progress within service tickets to adhere to SLAs
  • Identify proactive preventive measures to minimize impacts

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.