.Net Production Support in Addison, TX at Signature Consultants

Date Posted: 7/21/2020

Job Snapshot

Job Description

.Net Production Support:

Signature Consultants is seeking a Production Support Specialists for an opportunity in the Plano, TX area. This level of support typically falls into the third level of support: minor enhancements, batch optimization, patches, etc. The candidate will need extensive experience supporting highly specialized technologies and/or business units. Production Support is responsible for running the day-to-day operations of the Production environment. Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period. Assesses initial severity, gather impacts, creates or updates Remedy tickets. Lead triage calls, keeping the necessary focus on restoral, making sure all necessary teams are engaged and focused on their tasks, and providing updates to leadership and stakeholders regarding progress toward restoral via tools, email and phone. Must be flexible, adapt easily to changing priorities and be able to learn about a variety of technologies very quickly. This position works closely with our client's application development team on miscellaneous items. The candidate needs to be able to be part of a 24x7 on-call rotation.


  • Ensures monitoring/ready for business checks exist for all critical components and flows in the most optimal way
  • Escalation point for issues/outages that cannot be resolved by lower level teams providing technical direction.
  • Follow-up on root cause analysis of issues and process improvements as needed
  • Assists with reporting (up-time, opportunities, incidents, etc.) to be used by senior leadership
  • 5 Years' experience in Production Support handing critical applications in a large enterprise
  • .Net, C#, WebAPI 2.0 REST Services , LINQ, Stored procedure development in Oracle (or other RDMS)
  • Experience with ITIL Methodologies/Processes (Incident, Problem, Change, etc.)
  • Excellent verbal and written communication skills in the English language
  • Forms effective partnerships to achieve results
  • Capable of prioritizing multiple basic projects, tasks and deliverables
  • Strong analytical and research skills
  • Experience with Application Monitoring Tools

Desired Skills:

  • Angular, TypeScript, WPF, IOC Containers, MOQ Frameworks, IBM MQ
  • Familiarity with VB and C++
  • Experience with Splunk, App Dynamics, Introscope
  • Remedy ITSM, Oncall Coverage etc.

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.