Loan Collector in Naperville, IL at Signature Consultants

Date Posted: 10/28/2019

Job Snapshot

Job Description

Loan Collector Summary:

Signature Consultants has an opportunity for a Loan Collector. In this role the candidate will identify, monitor, recommend and execute action on non-performing accounts for our client. The team is a good mix of temp and perm employees on the team. Collectors and skip tracers work on the same team and work closely together. This is a tight knit supportive team. At times, agents may have to speak to a difficult client therefore having a thick skin is important in this role. Our client provides a 2 to 3 week training course (collectors and skip trace agents will be training together).


  • Must balance financial risks/rewards to Bank with working with and meeting the needs of the customer
  • Minimize loss and/or maximize return on investment through prompt and appropriate loss mitigation
  • Utilize strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations
  • Maintain contact and follow-through to ensure appropriate resolution
  • Non-Performing Account Resolution: Analyze varying customer issues/inquiries and non-performing accounts to determine appropriate solutions
  • Contact past due customers and execute established procedures for the successful resolution of non-performing accounts, adhering to all applicable investor guidelines, requirements and regulations
  • Respond to past-due customer-initiated requests and work with customer to resolve delinquency in a manner beneficial to all parties
  • Negotiate the delinquent account resolution by balancing the financial risks/rewards to the bank with working with and meeting the needs of the customer
  • Apply skip tracing techniques and strong negotiation skills when required
  • Keep management apprised of complex or high risk situations or issues
  • Build and maintain constructive relationships with internal and external business partners, suppliers, vendors and regulatory officials
  • Stay abreast of and incorporate changing regulations and procedures and ensure compliance
  • Maintain accurate and timely information and records in Bank systems Analyze pertinent reports and function-specific data/metrics to identify delinquencies, default, foreclosure and other non-performing accounts
  • Provide courteous and timely follow-up to calls and correspondence
  • Monitor proceedings in accordance with bank policies and applicable state and federal laws and guidelines
  • Maintain contact with past due customers throughout resolution process to ensure appropriate follow-through and resolution
  • Ensure compliance with government regulations, internal policies, procedures and guidelines for the purpose of audit and compliance
  • Minimize losses by ensuring timely portfolio processing and effective decision making Stay abreast of where risk/impact resides
  • Make recommendations for reducing risk


  • Proficient PC Skills including but not limited to Microsoft Excel, Word, Access, etc.
  • Working understanding of Consumer Collections and relevant function areas, including regulatory and consumer guidelines, pertinent documentation and initiatives (for example, property appraisals, Broker Price Opinions, Service Alignment Initiatives)
  • Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area Familiarity with Auto Dialers and dialing platforms
  • Excellent oral and written communication skills -Strong interpersonal skills
  • Strong customer service orientation (1-3 years) -Keen analytical skills -Attention to detail
  • High School Diploma

Preferred Skills:

  • Negotiation and skip tracing skills
  • Effectively deal with change and shifting priorities
  • Strong and decisive problem solver
  • Proven ability to work effectively in a fast paced and stressful environment
  • Proven ability to multi-task, prioritize workload and meet deadlines
  • Proficient knowledge of function-specific software and computer programs
  • Ability to work independently

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.