IT Support Analyst in Westchester, IL at Signature Consultants

Date Posted: 11/10/2020

Job Snapshot

Job Description

IT Support Analyst Summary:

Signature Consultants is seeking an IT Support Analyst to work at our corporate office in Westchester, IL. The Support Analyst is responsible for handling all application and technical support requests received via telephone, email and walk-in. The individual will diagnose, document and resolve requests and, if necessary, escalate the case through the appropriate channels.

Responsibilities include (but are not limited to the following):

  • Responsible for supporting customers at all levels of the corporation in diagnosing and resolving simple-to-moderate technical hardware and software issues.
  • Customer advocate who initiates actions or processes to prevent problems and issues before they negatively impact the customer.
  • Ensures customers receive prompt, courteous and efficient attention to all their service needs.
  • Performs software and hardware troubleshooting activities where analysis of situations or data requires evaluation of various factors.
  • Proactive in engaging other IT resources to ensure speedy resolution of escalated issues or requests.
  • Collaborates effectively and maintains good working relationships with others to achieve business objectives and team harmony.
  • Assume the role of communication facilitator during significant service disruptions/outages.
  • Proactively monitor and identify staffing or training gaps to avoid negative impact to customers.

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.