Infrastructure Analyst in Charlotte, NC at Signature Consultants

Date Posted: 11/7/2019

Job Snapshot

Job Description

Infrastructure Analyst Summary:

Signature Consultants has an opportunity for an Infrastructure Analyst. While this role will functionally report to the Director, IT Transformation & Service Enablement, the IT Operations Analyst will receive day-to-day direction from the lead program manager for the insourcing initiative. The IT Operations Analyst will perform analysis, coordination, planning, communications, meeting facilitation and data management/tracking across a wide array of technical domains in support of an initiative to insource key IT Operations services which are currently managed by a third-party service provider. In addition, this role may perform similar duties in support of other key IT Operations initiatives as required.

Responsibilities:

  • Provide detailed analysis, reporting and dashboards to facilitate decision making
  • Drive/support trade off analysis and generate recommendations
  • Work with technical teams and SMEs to identify issues, problems, opportunities and trends
  • Facilitate and participate in process design discussions
  • Assist with the creation and maintenance of deliverables such as planning documents, process flows, etc.
  • Develop and manage detailed services transition schedules
  • Develop and execute communication plans and content
  • Prepare presentations for executives and key business stakeholders
  • Track and follow up on training, issues and gaps (e.g. services, documentation, bugs, etc.)
  • Solve complex problems through critical thinking
  • Identify and organize patterns, categories and associations from various data points
  • Facilitate requirements gathering and solution design

Qualifications:

  • Bachelor's degree in Business, Engineering, IT or related field; or the recognized equivalent in work experience
  • 5-10 years of experience in a related position in a corporate environment
  • ITIL certification is preferred but not required
  • Strong attention to detail, critical thinking and problem-solving skills
  • Must be self-directed, have excellent initiative and possess strong organizational skills
  • Ability to effectively manage and prioritize a variety of tasks/assignments in a dynamic, global environment
  • Exhibits a strong ability to handle multiple demands with a sense of urgency, drive and energy
  • Experience effectively managing meetings with a combination of local and remote participants
  • Positive attitude with a collaborative approach to working with various resources
  • High levels of energy, willingness to learn and a positive, achievement-oriented attitude
  • Ability to collaborate well with stakeholders to manage conflict, facilitate trade off discussion and decision making
  • Strong executive presence for sharing, communicating or presenting information to leadership and key stakeholders
  • Effective verbal and written communications skills with focus on relevant, purposeful and clear delivery
  • General understanding of IT technologies and frameworks
  • Strong understanding of finance, cost analysis and benchmarking
  • Comfortable working in a matrix or flat organization
  • Proficient with Microsoft Office (including Microsoft Project, Visio and SharePoint)
  • Strong technical skills in MS Excel, developing complex views, using macros and pivot tables
  • Experience with ITIL, IT Service Management concepts and tools

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.