Help Desk in Chicago, IL at Signature Consultants

Date Posted: 10/7/2019

Job Snapshot

Job Description

Help Desk Summary:

Signature Consultants has an opportunity for Help Desk professional. In this role the candidate will be responsible to provide first call resolution technical support to all customer calls regardless of product or complexity of the problem. The candidate will deliver professional and top quality customer service to all customers, troubleshoot, diagnose, and resolve calls that are focused on product functionality, connectivity, and product failure for software products. Our client promotes a healthy work-life balance and offers generous benefit plans and resources designed with employee satisfaction in mind. They value customers, employee commitment, collaboration and clear communication. They hire people who will embrace the company's goals and productively contribute in ways that help us serve the customer, innovate and stay strong

Responsibilities:

  • Demonstrate working knowledge in areas such as Operating Systems, Software Utilization, MS Windows, Novell, Networking, Wireless Networks, Remote Access Software and Web Based applications
  • Clearly and effectively communicate issues
  • Effectively and accurately document all customer interactions in CRM system
  • Demonstrate teamwork through sharing knowledge, brainstorming complex customer issues with colleagues and proactively sharing common issue resolutions throughout the department and across locations

Qualifications:

  • High school degree or equivalent required
  • Computer Science/ Information Technology degree or equivalent preferred
  • Relevant industry certifications preferred or equivalent industry experience preferred
  • 1-2 years of customer service experience in a call center environment
  • 1-2 years of help desk or technical support experience preferred
  • Working knowledge or practical experience supporting: .net, ASP, JAVA, HTML, VB, IIS, SQL, Web Browsers, Web Based/Portal Applications and Various Reporting/Data Warehouse Routines


About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.