Genesys Routing Development Engineer in Harrisburg, NC at Signature Consultants

Date Posted: 5/14/2020

Job Snapshot

Job Description

Genesys Routing Development Engineer Summary:

Signature Consultants is seeking a Genesys Routing Development Engineer in Charlotte, NC. This person will utilize a thorough understanding of available technology, tools, and existing designs; work on the most complex problems where analysis of situations or data requires evaluation of intangible variance factors; plan, perform, and act as the escalation point for the most complex platform designs, coding, and testing; lead most complex multiple modeling, simulations, and analysis efforts; and act as expert technical resource to programming staff in the program development, testing, and implementation process.

Qualifications:

  • 5+ years of Genesys Call Routing Development experience using the tools: Genesys Interaction Routing Designer (IRD), Configuration Manager (CME), Genesys Administrator Extension (GAX)
  • 5+ years of Genesys Call Routing experience within a complex multi-site, multi-tenant environment
  • Must have a strong understanding of skills based routing
  • Must understand how to use transaction lists to drive routing
  • Must be able to trace and troubleshoot calls through Universal Routing Server (URS) log files

Preferred Qualifications:

  • Genesys Certified Professional
  • Genesys Certified Associate
  • 5 + years of experience troubleshooting environments across entire Genesys architecture (i.e. applications to infrastructure)
  • 5 + years of experience leading multiple Genesys work streams, applications, or deliverables
  • Strong familiarity with Genesys SIP server and able to troubleshoot and trace calls through Genesys SIP Server log files

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.