End User Support Specialist in St. Louis, MO at Signature Consultants

Date Posted: 2/12/2021

Job Snapshot

Job Description

Job Summary:

Signature Consultants is seeking an End User Support Specialist for an opportunity with a client located in St. Louis, MO.

Requirements:

  • Fully proficient, with considerable job-related experience, accomplishing varied atypical assignments with limited guidance
  • Provides informal leadership to less experienced colleagues
  • Provides advanced customer support with advanced diagnostic solutions by creating and documenting diagnostic procedures
  • provides information to customer support
  • Serves as a go to person for other technicians and is available for more extensive technical support, as needed; may take on special projects
  • Coordinates enterprise and location specific projects (e.g., makes recommendations on PC specifications for new users)
  • Works on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations
  • Advanced knowledge of PC operating systems, servers, registers and peripheral equipment and 1-to-1 communication systems; Proficiency with specific customer systems (e.g., ORACLE, TRIS, DOJM, EMPRV, GCAM/MAXIMO, CDIS, EADMS, ROD, ArcGIS, Clearion) preferred
  • Thorough knowledge of customer software applications to diagnose and repair problems
  • Proven ability to recognize trends to acknowledge and raise issues
  • Associate degree required, preferably in computer science or related field
  • Will consider candidates without a degree if they show/demonstrate having 2+ years equivalent, relevant experience in tools, systems and initiatives leveraged by customer
  • Technical certification required
  • 4+ years of experience in desktop support, customer service or relevant work

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.