Digital Product Business Analyst in Harrisburg, NC at Signature Consultants

Date Posted: 7/17/2020

Job Snapshot

Job Description

Digital Product Business Analyst:

Signature Consultants has a 12-24 month contract opportunity for a Digital Product Business Analyst in Charlotte, NC. The Digital Product Development team is responsible for delivering dynamic, engaging and innovative digital solutions to best serve the evolving needs and preferences of our clients. The Digital Product Development team is responsible for maintaining and growing the current digital offerings. The team is also responsible for building the next generation of online and mobile investing capabilities and digital servicing experiences and partners across the organization to drive these changes.

Responsibilities:

  • Develop and help execute product and/or client experience requirements and user stories
  • Identify and document how different business requirements impact the end-to-end client experience
  • Create client experience user flows to support the development of client-facing digital products
  • Collaborate with Design Team to deliver user-friendly and high-performing digital client experiences
  • Partner with Design and Research Teams to obtain user insights and iterate designs to meet client needs
  • Partner across the Investing Guidance scrum team on solution design and delivery
  • Maintain and analyze program metrics to derive forward-looking client experience recommendations
  • Utilize Client/Advisor/Contact Center feedback to help drive change to the digital client experience
  • Review available competitive analysis to assess the competitive landscape
  • Review and update business requirement and/or project documentation
  • Support site and client-facing email content & copy development and approvals
  • Perform content audits to ensure information remains accurate and up-to-date
  • Participate in pre-production and production validation scheduled project releases, Business Continuity Planning (BCP), and hot fixes
  • Drive efforts to inform, socialize and provide enhancement awareness to key business unit partners
  • Actively participate in agile ceremonies

Qualifications:

  • 4+ years of e-business experience
  • Strong analytical and quantitative skills
  • Demonstrated ability to support the implementation of a program or strategy through to launch
  • Demonstrated user-centered mindset and ability to translate this focus into tangible experiences
  • Experience assessing and meeting the needs of customers
  • Ability to collaborate with partners across business units and in a nimble team environment
  • Flexible, able to adapt the plan on the fly
  • Knowledge and understanding of web or online product management

Preferred Qualifications:

  • Experience working with Agile methodologies
  • Experience with design and development of investing tools or services
  • Excellent communication skills. Connects with audiences to deliver messages
  • Outstanding problem solving skills

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.