Digital Operations Consultant in Charlotte, NC at Signature Consultants

Date Posted: 10/28/2019

Job Snapshot

Job Description

Digital Operations Consultant Summary:

Signature Consultants has an opportunity for a Digital Operations Consultant. In this role the consultant will focus on deployment and support of mobile applications and websites during initial implementation and ongoing operations. This role will act as the central point of contact with the project team and client, throughout the life of a contract. The Digital Operations Consultant will ensure that digital solutions function as designed, support development and testing for planned technology releases, identify and plan for ongoing maintenance, and partner to drive collection of operational data. Additionally, the Digital Operations Consultant will support multiple projects simultaneously, and will work with the broader Digital Solutions team to organize and prioritize development and testing efforts.

Responsibilities:

  • Design, develop, and implement processes to support the operations needs of projects where mobile apps and websites are in production
  • Maintain a backlog of prioritized enhancement and maintenance items, and drive the implementation of those backlogged items
  • Create and maintain a schedule of maintenance releases, upcoming testing, and other events that impact the Digital space
  • Provide testing support for backend technology releases to identify and mitigate any Digital impacts, track defects and provide remediation support as needed
  • Interface with clients, project stakeholders, and senior management in developing and prioritizing maintenance and operations schedule
  • Track and respond to user feedback that is submitted through the app stores, contact centers, or other channels
  • Inform the data collection and tagging strategy for digital properties, and drive implementation of tagging tools on websites and mobile apps
  • Partner with project teams and clients to drive adoption and awareness of Digital properties
  • Establish and track project plans, tasks, issues, risks, etc. in working with business-side project teams, technical resources, and vendors
  • Escalate critical and time-sensitive issues to appropriate stakeholder for resolution
  • Provide off-hours and emergency escalation support to clients projects
  • Provide project management and execution support to drive feature and function enhancements

Qualifications:

  • 3-5 years of experience working in Digital product management, project management, or operations
  • Bachelor's degree from an accredited college or university required, preferred field of study in Business IT, Engineering, or Project Management
  • Strong project management skills with the ability to deliver a technology project on time
  • Strong critical thinking skills with the ability to analyze information and make recommendations to management
  • Experience writing and driving the gathering of business requirements
  • Experience writing and executing test scripts
  • Strong decision-making and time management skills with the ability to manage multiple projects/duties in a fast-paced environment
  • Results driven, service oriented, self-motivated and able to work independently
  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Ability to work collectively and independently with remote teams
  • Experience managing apps within Apple App Store and Google Play preferred
  • Experience with Google Analytics and other similar platforms preferred
  • PMP or SAFe certification a plus

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.