Desktop Technician in Waukegan, IL at Signature Consultants

Date Posted: 1/12/2021

Job Snapshot

Job Description

Desktop Technician Summary:

Signature Consultants is seeking a Desktop Technician for an opportunity with a client located in Waukegan, IL. The Desktop Technician role is responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software.

Responsibilities:

  • Troubleshooting operating systems (Windows and Mac), mobile devices, printers, peripherals, and a range of software applications with at least 4-7 year's experience
  • Assume primary responsibility for client's PC support providing service over the phone, through e-mail, chat, in person, or via remote control
  • Accurately record, update and document support activities using service management software
  • Search and utilize knowledge; create, modify, and publish support documentation to ensure accurate knowledge and promote Level 1 first call resolution or user self-service where possible

Requirements:

  • 2-5 years of experience in a corporate environment
  • Experience supporting remote based or field sales users
  • Experience supporting iPads and iPhones
  • Experience with ServiceNow ticketing System

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.