Desktop Support in Wilmington, DE at Signature Consultants

Date Posted: 5/6/2020

Job Snapshot

Job Description

Desktop Support Summary:

Signature Consultants has an opportunity for a Desktop Support Analyst. As part of a select team of Desktop Analysts the candidate will support 1000+ end users of all levels. These 1000 end-users are split between two buildings in Delaware. This is a key role. The candidate must have strong technical and customer service skills that are underpinned with the drive to live and breathe the business.

Responsibilities:

  • Troubleshoot issues with desktops/laptops, mobile devices, software, network connectivity, audio visual equipment, and other IT peripherals
  • Resolve tickets in a timely fashion in person, by telephone, or via e-mail
  • Must have recent relevant experience gained in complex environments such as the financial service sector

Qualifications:

  • Experience with remote and deskside support
  • Experience supporting Windows and/or Mac environments
  • Ability to cope under pressure and with deadlines
  • Excellent customer facing skills, comfortable working with all different levels of staff
  • Excellent communication skills
  • Strong experience with VDI

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.