Desktop Support in Vernon Hills, IL at Signature Consultants

Date Posted: 10/28/2019

Job Snapshot

Job Description

Desktop Support Summary:

Signature Consultants has an opportunity for Desktop Support role. The candidate will assist the IT Service Desk solve basic technical problems and investigates more complex issues escalated to him/her. The Technology Support Technician performs high level local desktop support for on-site personnel as well as remote support using remote control tools. This individual relies on experience and judgment, as well as pre-established processes and procedures to identify, research, and resolve technical issues. The Technology Support Technician documents, tracks and monitors issues escalated to him/her to ensure a timely resolution. They coordinate with management, IT personnel, and vendors as required to address issues related to existing IT systems and implementations of new IT technologies. This individual will collaborate with peers to discuss and identify solutions.

Responsibilities:

  • Reporting to the Manager of Coworker Technology, the Technology Support Technician investigates, diagnoses, and resolves most incidents that are not resolved by the IT Service Desk
  • Performs on-site installation or replacement of various hardware and software components
  • Performs diagnostic testing and analyzes test results to resolve the issue
  • Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network
  • Triage Tier 2 and Tier 3 trouble tickets
  • Resolve network switch and connectivity issues
  • Collaborate with development staff to recreate issues in the test environment
  • Verify with the customer that the issue has been resolved and update the ticketing system
  • Actively participates in end user training by providing materials, conducting training, or attending training in the role of SME
  • Maintain IT equipment and supply inventories to ensure critical parts and supplies are in place to maintain systems with limited downtime

Qualifications:

  • 3-5 years' desktop support experience, both hands-on and over the phone
  • Great customer service skills
  • Hardware support - laptops and desktops
  • ServiceNow ticketing experience, or other ticketing system
  • Experience using SCCM 2012, or other configuration management software
  • Office 365
  • Degree in IT or related field

Preferred Skills:

  • Mac support
  • A+ or Network+ Certifications

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.