Deskside Technician in Minnetonka, MN at Signature Consultants

Date Posted: 3/13/2020

Job Snapshot

Job Description

Deskside Technician Summary:

Signature Consultants is seeking a Deskside Technician for an opportunity in with a client in Minnetonka, MN.

Desktop Support Responsibilities:

  • Provide customer support for laptop, mobile devices and applications through walk up service (hours of operation 8-4)
  • Provide customer support for at desktop for desktop pc's, laptops, peripherals, VOIP phones, printers, multi-function devices and application
  • Network jack activations
  • Network capacity audits
  • Hardware disposition
  • Windows 10 migrations
  • PC imaging
  • Knowledge Article creation
  • Track work through IT Service Management System
  • Track asset status / ownership through Asset Management System
  • Deploy computers to new hires through walk up service, perform initial logon / configuration

Experience Desired:

  • Windows 10 migrations and use
  • Office 365 Outlook, Word, Excel, PowerPoint, Teams, Yammer, Streams, Flow, OneDrive, SharePoint
  • Troubleshooting issues with Exchange online
  • IT Service Management Tools (eg. Remedy, ServiceNow)
  • Asset Management Tools
  • Active Directory (equipment organization, lookups, password management)
  • User Training on Windows 10, Office 365 Suite of Tools, A/V and V/C equipment

Skills Required:

  • Excellent Written & Oral communication skills
  • Highly self-motivated
  • Projects confidence
  • Willingness to take ownership of issue through resolution

Quality Systems Duties and Responsibilities:

  • Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Qualifications:

  • Excellent Written & Oral communication skills
  • Highly self-motivated
  • Projects confidence
  • Willingness to take ownership of issue resolution

Experience Desired:

  • Familiarity with A/V and V/C equipment and terminology
  • Windows 10 migrations and use
  • Office 365 Outlook, Word, Excel, PowerPoint, Teams, Yammer, Streams, Flow, OneDrive, SharePoint
  • Troubleshooting issues with Exchange online
  • IT Service Management Tools (eg. Remedy, ServiceNow)
  • Asset Management Tools
  • Active Directory (equipment organization, lookups, password management)
  • User Training on Windows 10, Office 365 Suite of Tools, A/V and V/C equipment

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Mad

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