Customer Service Representative in Fargo, ND at Signature Consultants

Date Posted: 5/5/2020

Job Snapshot

Job Description

Customer Service Representative Summary:

Signature Consultants has an opportunity for a Customer Service Representative. In this role the candidate will provide high quality customer service by responding to and researching and resolving customer inquiries related to dispute/fraud claims. Time Schedule: Sunday - Thursday 3:30pm-12:00am

Responsibilities:

  • Managing a large caseload by researching, investigating, and resolving disputed credit/debit card charges.
  • Interacting with customers via correspondence and telephone to determine the source of the claim and correcting errors.
    Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required timeframes. This position is multi-faceted and requires a high level of accuracy and attention to detail

Qualifications:

  • High school diploma or equivalent
  • At least one year of customer service experience

Preferred Skills/Experience:

  • Experience working in the financial services or banking industry
  • Experience working in an office/clerical environment
  • Call center experience
  • Demonstrated knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures
  • Proven commitment to high quality customer service
  • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
  • Strong verbal and written communication skills
  • Ability to identify and resolve/escalate complex problems with minimal guidance
  • Strong problem-solving and decision-making skills
  • Proficient computer skills, especially Microsoft Office applications

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

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