Customer Service Representative in Dayton, KY at Signature Consultants

Date Posted: 5/11/2020

Job Snapshot

Job Description

Customer Service Representative Summary:

Signature Consultants is seeking a Customer Service Representative for an opportunity with a client in Dayton, KY. The Customer Service Rep will be responsible for providing high quality telephone service to customers.

Time Schedule: M-F 8-5 Sat 9-2


  • Resolving customer inquiries
  • Providing customers with account information
  • Resolving or referring billing disputes
  • Correcting payment errors
  • Reversing fee and finance charges as appropriate and per guidelines
  • Account maintenance
  • Researching customer problems that couldn't be resolved during initial contact.
  • Will receive 3 weeks of training
  • Calls will be monitored and you will be coached based on those monitors
  • It is a professional environment
  • There are strict attendance policies.


  • Excellent customer service and communication skills.
  • Ability to quickly gain knowledge of all assigned products.
  • Ability to solve problems rapidly.
  • Good keyboard, phone, and PC skills using word processing and spreadsheet software.
  • Effective sales and referral skills.
  • Call Center experience preferred.
  • Professional telephone demeanor.

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.


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