Customer Service Call Center Representative in Fort Worth at Signature Consultants

Date Posted: 7/16/2020

Job Snapshot

Job Description

Customer Service Call Center Representative Summary:

Signature Consultants is seeking a Customer Service Representative for a call center opportunity in Fort Worth, TX.

Responsibilities:

  • Takes incoming calls from members. Navigates tools and resources to properly address member inquiries.
  • Maintains high level of service with members and meets performance targets.
  • Maintains composure and demonstrate a calm, professional position while adapting to difficult situations.
  • Develops and maintains productive working relationships with team members.

Skill and Experience Requirements:

  • High school diploma or equivalent required, some post high school education desirable.
  • 1 year of customer service, administrative and or sales experience.
  • Basic Computer Skills using Word, Excel, Outlook.
  • Strong interpersonal and customer service skills.
  • Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.
  • Application of good judgment and decision making.
  • Ability to work efficiently both independently and as part of a team.
  • Bilingual in Spanish is a plus.

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.