Customer Care Representative in West Des Moines, IA at Signature Consultants

Date Posted: 11/12/2020

Job Snapshot

Job Description

Customer Care Representative Summary:

Signature Consultants is seeking a Customer Care Representative for an opportunity with a client in Des Moines, IA. The client is searching for a polite and professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with products and services.

Responsibilities:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
  • Building lasting relationships with clients and other call center team members based on trust and reliability
  • Utilizing software, databases, scripts, and tools appropriately
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
  • Making sales or recommendations for products or services that may better suit client needs

Requirements:

  • High School Diploma or equivalent
  • More education or experience may be preferred
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
  • Understanding of company products, services, and policies
  • Proficiency with computers, especially with CRM software, and strong typing skills
  • Ability to ask prying questions and diffuse tense situations
  • Strong time management and decision making skills
  • Adaptability and accountability
  • Fluency in multiple languages may be desired

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.