Customer Care Representative in Urbandale, IA at Signature Consultants

Date Posted: 5/20/2020

Job Snapshot

Job Description

Call Center Representative:

Signature Consultants has an opportunity for a Call Center Representative. In this role the candidate will determine requirements by working with customers. This position answers inquiries by clarifying desired information by researching, locating, and providing information.

Responsibilities:

  • Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts, and explains new features.
  • Maintains call center database by entering information.
    Keeps equipment operational by following established procedures, and reporting malfunctions.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.