Chatbot Optimizer in San Francisco, CA at Signature Consultants

Date Posted: 1/13/2021

Job Snapshot

Job Description

Chatbot Optimizer Summary:

Signature Consultants is seeking a Chatbot Optimizer for an opportunity with a client in San Francisco, CA.

Responsibilities:

  • Manage the process of reviewing and maintaining the bot conversational experience once it is live in production
  • Understand use cases - including the context, the topics, and the types of questions they expect users to ask the Virtual Assistant
  • Monitor the performance of the bot, frequently review key metrics and reports, make updates to existing conversation experiences based on review of user interactions
  • Manage and update the "intents" that define the conversation interaction
  • Re-classify failed or mis-classified utterances, correctly annotate missed or mis-identified entities, to improve the learning and training of the bot, and optimize the overall experience
  • Ensure that the Virtual Assistant delivers intelligent and intuitive conversations, resulting in a great customer experience on an on-going basis

Qualifications:

  • Experience designing, developing and deploying conversational virtual assistants
  • Knowledge and understanding of Artificial Intelligence (AI) disciplines such as Machine Learning or Natural Language Processing
  • Familiar with utterances, entities, intents, classification, annotation, business rules and APIs
  • Experience with Artificial Intelligence (AI) industry trends and business applications
  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.