Chatbot Business Analyst / Product Owner (Chatbot Platform) in San Francisco, CA at Signature Consultants

Date Posted: 7/10/2020

Job Snapshot

Job Description

Chatbot Business Analyst/Product Owner:

Signature Consultants has an opportunity for a Chartbot Business Analyst. Our client is leading an exciting initiative to build a chatbot platform, which allows technologists/data scientists to plug models to build an experience that will allow users to communicate with a bot on their most frequently asked queries. The Business Analysts/Product Owner will be working with Developers, Conversational and UX Designers, Data Scientists and the Business Product Manager, on building the platform hence they need to have a good Technology background to navigate through the existing workload. This position is a relatively new scrum that looks at working with Technology to provide support on our chat bot platform. The work will involve understanding the Tech specs, breaking down the tech feature/specification in work that the team can work through to power our chat interfaces. This person will work closely together with the NLP scrum product owner and UI scrum as the work will overlap with what their peers are working on in their respective backlogs.

Areas of Focus:

  • Back-end or Systems focus (techy and process driven)(availability, performance, tool integration, defect management, testing)
  • Admin Console and Conversation focus (design and platform, experience driven) (conversation flow focus, delivery of conversational customer experience, UI/UX knowledge, CMS, output focus)
  • NLP focused (language and AI focus) (intent and entity disambiguation, ML understanding, Python, sentiment analysis, input focus)


  • Tech/business Product Owner/Business Analyst experience
  • Experience in NLP/ML is essential.
  • Experience in Chatbot space is essential.
  • Familiarity with Agile process
  • Essential to write user stories and groom within scrum
  • Ability to work independently
  • Need backend experience working on the database side of Chatbots. The ideal candidates will have worked on Chatbots from an Architecture perspective who can understand behind the code and databases.

Must Have:

  • Experience with agile/scrum practices as a Business Analyst/Product Owner
  • Experience in Machine Learning/Data Science/Chatbots technology
  • Self-starter and proactive
  • Excellent written and oral communication skills

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.


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