Channel Business Lead in San Francisco, CA at Signature Consultants

Date Posted: 9/10/2020

Job Snapshot

Job Description

Channel Business Lead Summary:

Signature Consultants is seeking a Channel Business Lead for an opportunity with a client in San Francisco, CA. The Channel Business Lead role will support the Standards and Self-Assurance team and the broader Wholesale Digital Solutions (WDS) risk management and digital strategy needs.

Responsibilities:

  • Organize and lead various policy and risk related initiatives including Accessibility and Digital Properties compliance
  • Accessibility program to expand the usability of our services and ensure our external and internal online properties are compliant with ADA policy
  • Leading the efforts for our commercial portal applications to ensure a consistent user experience, look and feel, and scalability across browsers, operating systems, and devices
  • New and existing application strategy and consulting with our LOB partners
  • Channel Experience support of CEO and WCA projects to ensure compliance with standards and customer needs
  • Special projects that span the channel and product online experience, such as involvement in Business Process Management, Enterprise Policy updates and Front-line Risk Management activities
  • Browser strategy including on-going testing and retirement planning for older browsers, operating system and device combinations
  • Development and Maintenance of Standards and guidelines for all internet channel interactions with our customers, including on-going curation of content within DS4B Central
  • Work with business and technical teams to understand the business drivers and customer experience and be able to bridge the two through excellent communication skills
  • Provide leadership reporting, issue analysis, maintenance and documentation of specific compliance issues across Treasury and Wholesale products
  • Be accountable for identifying any trends or challenges and suggest ways to improve processes and increase compliance with our enterprise policies and channel standards.


Required Skills and Experience:

  • Experience in product management/development, program management, strategy, marketing and/or related position in a consumer-oriented, technology-dependent environment in financial services or related industries
  • Experience leading standards development and compliance efforts as part of a decentralized organization
  • Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
  • Proven success driving program strategies and risk priorities in a very fluid and dynamic fast paced environment
  • Meeting facilitation experience in leading discussions that result in consensus and commitment
  • Knowledge and understanding of operational risk management in the financial services industry
  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
  • 6+ years of experience creating senior or executive level communications
  • Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to work with technical teams while also understanding the business drivers and customer experience (and to be able to bridge the two through excellent communication skills).
  • Digital Accessibility (ADA) experience preferred

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

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