Call Center Representative in Charlotte, NC at Signature Consultants

Date Posted: 11/12/2020

Job Snapshot

Job Description

Call Center Representative Summary:

Signature Consultants is seeking a Call Center rep for an opportunity with a client in Charlotte, NC>

Candidates MUST be able/willing to work all 3 shifts:

  • *Sun - Thursday - prioritized first for hiring**
  • Tues - Sat
  • Mon - Friday
  • * Looking for flexibility from everyone to work 1 weekend/month*

*Regardless of their location/zone, they will work either the 10:00 AM - 7:00 PM or the 11:00 AM - 8:00 PM shift (local time) for each location.

Shift Hours for all 3 shifts

  • 10:00 AM - 7:00 PM
  • 11:00 AM - 8:00 PM

The role requires consultants to: Use sound judgment to mitigate risk and evaluate information received to form fact-based decisions, solve problems and make formal recommendations in a time sensitive environment. Multi-task with ease as the Consultant manages multiple cases simultaneously while prioritizing the most urgent needs. Provide superb customer care; convey empathy, patience and listening skills. Escalate as appropriate within team leadership structure and processes. Thoroughly and completely document cases in case management tool.

Generally, the work routine occurs during normal business hours. However, this role requires working outside normal business hours on weekends and nights on a rotational basis, or as needed during an event.

Required Skills

  • 3-5 years of experience working in Employee Relations, HR, Benefits Administration
  • Experience working with highly sensitive and confidential information
  • Adapts to change quickly and is proactive to remain current in all trainings and business updates
  • Ability to manage risk while ensuring optimal value and outcomes are achieved
  • Demonstrates a sense of commitment to work, and willingly assumes responsibility for accomplishing objectives; is dependable, and conscientiously follows through on commitments
  • Takes ownership until all outstanding issues are followed through to conclusion
  • Ability to concentrate on a task, despite interruptions, and competing demands
  • Possess effective listening skills with ability to determine root cause quickly, check for shared understanding, and address misunderstandings promptly
  • Ability to handle difficult/urgent situations and conversations, working well under pressure while maintaining professional rapport and confidentiality
  • Demonstrated track record of delivering exceptional Customer/Client Service
  • Proven experience in researching, documenting, and escalating issues as required
  • Excellent verbal and written communication skills - must be able to understand and explain complex topics to lay people in clear, concise and understandable terms
  • Proven team player but able to also operate independently
  • Experience working in multiple information systems simultaneously and solid general database knowledge with the ability to multi-task & toggle into various systems
  • Strong prioritization and time management skills
  • Microsoft Office suite - Excel, Word, PowerPoint

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.