Business Analyst with Mobile in Fort Lauderdale, FL at Signature Consultants

Date Posted: 7/21/2020

Job Snapshot

Job Description

Business Analyst with Mobile Summary:

Signature Consultants is looking for a Business Analyst to work on a contract position with one of our clients located in Fort Lauderdale, Florida. The Business Analyst specializes in understanding the needs of the business owners and translating them into technical specifications. This position will act as an interface to the business owners and technology departments, as well as implementing and supporting the Customer and Marketing Applications Portfolio, including: Consumer Websites and Mobile Apps, Loyalty Programs, Marketing Offers and Promotions, Customer Relationship Management, etc. The position involves analysis and presentation of information to business owners, including Marketing, eCommerce and Hospitality Operations. It requires proficiency with developing requirements documents, knowledge of the business and strong communication skills. The position will also be responsible for the QA of any new or changes to the applications before they are released and deployed into the Production environment.


  • Gather and document functional and non-functional requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.
  • Produce wireframes, annotations, workflows and other requirements and design artifacts in support for Web and Mobile development initiatives.
  • Translate requirements into technical specifications to support development in both traditional (Waterfall) and Agile development methodologies.
  • Evaluate information gathered from multiple sources, decompose high-level information into details, and distinguish user requests from the underlying true needs.
  • Proactively communicate and collaborate with technical team and business owners to analyze information needs and functional requirements to deliver an effective solution.
  • Participate in the functional testing and assist with user acceptance testing.
  • Develop user documentation and conduct training as required.
  • Participate in small or complex applications rollout to single or multi-properties.
  • Provide post implementation support and troubleshooting.
  • Successfully engage in multiple initiatives simultaneously.
  • Analyze problems and escalate issues in a timely manner for quick resolution. Responds to and assists with other problem tickets as required.
  • Be the liaison between the business units, technology teams and support teams, including vendor support organizations.
  • Maintain and enhance technical skills through formal and on-the-job training.
  • Performs other duties as assigned.

Skills Requirements:

  • Solid proficiency in full Business Analysis skills (Analysis, Design, Testing, Process, and Documentation). Ability to translate business requirements to technical requirements to enable IT Technical teams.
  • Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into operational requirements.
  • Excellent verbal and written communication, interpersonal skills, and the ability to interact professionally with a diverse group in a dynamic work environment.
  • Collaboration and facilitation skills within IT and across business area users and management.
  • Highly personable and able to build strong relationship across business groups and with IT personnel.
  • Stakeholder management, including department leaders, vendors and consultants.
  • Autonomous: ability to work with little or no supervision.

Education/Experience Requirements:

  • Bachelor's degree required. Hospitality, Information Management, or Computer Science preferred.
  • Hotel/casino gaming experience preferred.
  • Project Management/Coordination practices and techniques preferred.
  • 5+ years' experience as a business analyst or similar position. Business Analysts Certification preferred (either PMI-PBA or IIBA-CBAP).
  • 3+ years' experience with Customer/Marketing Applications; including Websites, Mobile Apps, Loyalty Systems, Customer Relationship Management, and/or Campaign Management.
  • Proven experience working on Agile projects for Web Development and Mobile App development as a Business Analyst or Project Owner is required.
  • Working knowledge of JIRA, Confluence, Selenium, ServiceNow preferred.
  • Proficiency in MS Office Suite (Word, PowerPoint, Visio, Excel, Outlook).

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.