Application Support in New York, NY at Signature Consultants

Date Posted: 7/10/2019

Job Snapshot

  • Location:
    New York, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Application Support Summary:

Signature Consultants is looking for Application Support candidates to work in the global team of one of our major financial clients. Level 1 'Business-facing' support is provided out of our primary business centers (London, New York, Hong Kong, Tokyo, Sydney) and level 2 'Core' support is provided out of Chicago, Hyderabad, and Chennai. Both desk-facing and core support teams employ a "follow the sun" coverage model aimed at providing the maximum degree of system availability and timely response for our internal and external business partners.


  • The ability to quickly and independently develop expertise is a highly valued attribute of the MAPS FICC analyst.
  • The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
  • An independent sense of motivation to continuously improve themselves and their environment
  • An intuitive problem solving ability which leads to solution alternatives that reflect the analyst's diverse foundation of knowledge, skills and experiences
  • The confidence, focus, and adaptable communication style required to effectively coordinate restoration efforts for high-impact technology incidents
  • Monitoring Tools: ITRS and Splunk
  • Operating systems: Solaris, Linux, Windows
  • Scripting languages: Unix Shell, Perl, Python
  • SQL (Intermediate level: multi-table joins, grouping results, etc...)
  • Batch management: AutoSys
  • Well rounded understanding of infrastructure disciplines (network, server, storage, messaging)
  • Relevant areas of business expertise would include:
  • Electronic trading and exchange connectivity
  • Market data distribution


  • In charge of delivering an eTrading Monitoring dashboard for the FICC Rates and Emerging Markets business.
  • Dashboards need to be able to show errors in the systems and current activity volumes being supported.
  • Monitoring and alerting of critical trading system environments (Core)
  • Release implementation and post-release testing (Core)
  • Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts (All)
  • Troubleshooting of complex systems issues (All)
  • Proactive identification and resolution of problem hotspots (All)
  • Development of tools and driving efficiency/stability improvements (All)
  • Accurate tracking of support effort to enable effective management reporting (All)
  • Enforcement of change management policy (All)

Enterprise Overview

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 27 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit