Analytics Consultant - Reporting/ Tableau in Charlotte, NC at Signature Consultants

Date Posted: 3/10/2020

Job Snapshot

Job Description

Analytics Consultant - Complaint Reporting and Tableau

Signature Consultants is seeking an Analytics Consultants for an opportunity with a client in Charlotte, NC. The Analytic Consultant in this role will support the newly formed B2B Customer Complaint Analytics and Insights Team. This analyst will be focused on providing accurate, timely, and actionable customer complaint reporting to the B2B Executive Office and the B2B LOB's. This role will be focused on the interpretation, fulfillment, and validation of requests for complaint data, development of key trends, and themes, identification of insights, as well as the presentation of work to senior leadership for approval.


  • Requisite modern and high-level technical skills to query and analyze customer complaint data
  • Strong communication and consultative skills to answer questions and present to leadership, including PowerPoint development and delivery in a polished, professional manner
  • Ability to operate a highly matrixed environment where stakeholders and partners are not always clearly defined
  • Strong leadership skills to independently drive key departmental initiatives and projects

Responsibilities include:

  • Provide thought leadership to interpret requests and develop methodologies, translating those requests into technical requirements for complex customer complaint and operational data.
  • Query disparate databases via SQL/SAS to identify complaints tied to data requirements.
  • Work with business partners to gain an understanding of how various operational Wells Fargo B2B systems interact with complaints data. Query databases to tie customer complaints to this operational data.
  • Ability to develop automated reports and dashboards as needed to support common types of requests.
  • Profiling data to identify outliers, quality issues, and inaccurate data.
  • Support a culture of credible challenge and risk management.
  • Interact in a professional, concise manner with Wells Fargo leadership to review requirements, methodology, and results of external requests for complaints data.
  • Ensure adherence to Wells Fargo data management/information security regulations and policies.
  • Create analytical documentation that is both easy to follow and meets compliance/audit requirements

Desired Qualifications:

  • Excellent verbal, written, and interpersonal communication skills
  • Extensive knowledge and understanding of research and analysis
  • Strong analytical skills with high attention to detail and accuracy

Other Desired Qualifications:

  • Ability to effectively partner and influence at the executive level
  • Ability to translate complex technical needs into straightforward requests for information and collaboration, working with a wide range of SMEs, stakeholders, and lines of business.
  • Intermediate Microsoft Office (Word, Excel, Outlook, MS Access, and PowerPoint) skills
  • 8+ years of experience with SAS or SQL, or other data management, reporting and query tools
  • Ability to work independently
  • Ability to quickly learn business operations and processes quickly
  • Experience providing direct analytic support to a non-technical executive (Region President, Line of Business Leader, etc).
  • 3+ years Tableau experience
  • Prior proven experience teaching/mentoring other analysts in technical or other skillsets
  • B2B Line of Business Specific knowledge preferred

Job Expectations:

  • Ability to travel up to 25% of the time

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.