Workday Administrator in Jacksonville, FL at Signature Consultants

Date Posted: 7/9/2020

Job Snapshot

Job Description

Workday Administrator:

Signature Consultants has an opportunity for a Workday Administrator. In this role the candidate will install and configure software, upgrades, patches and version releases. This position performs trouble-shooting, root cause analysis in order to resolve software issues and minimize downtime to end users of supported applications.

Responsibilities:

  • Monitor support tickets, troubleshoot and resolve cases in a timely manner according to SLA.
  • Provide acknowledgment, updates and resolution to end user's application support requests
  • Liaise with the IT operations area to facilitate resolution between software applications and any hardware, network or security dependency.
  • Manage/Maintain the security provisioning of Workday, including creating new security groups, maintaining domains and business processes.
  • Create and maintain custom reports as requested from the business units, utilizing report writer tools.
  • Use analytical skills to troubleshoot, identify & resolve data quality and reporting issues
  • Liaison with application vendors through project lifecycle including support.
  • Identify opportunities for process improvement, optimizing peak performance and utilization of supported applications.
  • Manage Workday integrations, maintenance of existing and creation of new
  • Perform unit/integration/regression testing for Workday releases and other projects.
  • Responsible for creating and maintaining systems documentation as required.
  • Keep up to date and informed of technology trends around administered applications.
  • Other duties as assigned.

Qualifications:

  • Three years of experience maintaining security groups within Workday
  • One year of experience creating and maintaining documentation of applications specification and operations.
  • Bachelor's degree in computer science, information systems, or related field. Equivalent combination of education or experience may be considered in lieu of degree.
  • Deep knowledge of Workday security monitoring and controls, including creating and managing security groups.
  • Solid knowledge of Workday integration tools
  • Technical knowledge of databases, report writing tools, data analytics, technical writing.
  • Working knowledge of Windows operating system and standard Windows applications.
  • Deep knowledge of applications design, configuration, and administration practices to maximize availability and reliability
  • Understanding of standard application architecture, IT literacy around applications and systems
  • Ability to apply investigative and diagnostic skills in resolving application support issues
  • Ability to work effectively on cross-functional project teams
  • Ability to work in a fast paced and changing environment
  • Strong customer service orientation and awareness
  • Strong communication and active listening skills

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.