UX Content Strategist in San Francisco, CA at Signature Consultants

Date Posted: 7/2/2019

Job Snapshot

Job Description

UX Content Strategist Summary:

Signature Consultants has an opportunity for a UX Content Strategist. The content writer/strategist works with experienced strategy leads and UX team members to identify and meet the content demands for various projects across multiple interactive platforms. Our client is seeking someone who will work with a developer, researchers and experienced architects for designing and testing of functionality that will be shared across customer and employee facing channels. It will be a mix of leveraging existing styles in our old and new brands, but working collaboratively with the team to ideate, design, create and test. The candidate needs to LOVE collaborating with a team and have a great attitude.

Responsibilities:

  • Work in a cross-channel environment writing for desktop/laptop, mobile devices, ATM, IVR and brick-and-mortar locations
  • Collaborate with UX peers (visual designers, experience architects, researchers and prototypers) to create world-class customer experiences
  • Provide professional-quality content for secure online/mobile banking interfaces, responsive websites, mobile apps, online lead/application forms, marketing pages and other cross-channel websites and user interfaces
  • Analyze and understand end-to-end customer experiences to ensure that all content is consistent in voice/tone/construction and technically correct
  • Write a variety of digital content as needed, including on-screen instructional/directional copy, informational content and marketing pages, navigational elements, form field labels and messaging, error messages, contextual help messages, alert messages and FAQs
  • Update content logs, copy documents and other documentation systems
  • Provide strategic content recommendations and writing/editing support for UX teams, product managers, business lines, and other content stakeholders
  • Participate as an observer in user interviews and usability test sessions

Preferred Requirements:

  • Bachelor's degree in English, Journalism, Communications or related field
  • 3 years of professional experience writing for websites, mobile apps, software, or other digital platforms; transactional
  • Strong interactive writing/editing skills (work samples required)
  • Experience collaborating with large teams using outstanding communication skills
  • Experience successfully executing and balancing multiple projects and tasks
  • Demonstrated ability to write clear, compelling content that adheres to style guidelines and is substantially error-free
  • Attention to detail, especially as it relates to complex customer interactions and compliance-mandated content
  • Experience working with multiple stakeholders in a fast-paced, deadline-driven environment, with proven ability to respond flexibly to changing priorities

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 27 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com.

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