Technical Operations Analyst in Chesterfield, MO at Signature Consultants

Date Posted: 3/17/2020

Job Snapshot

Job Description

Technical Operations Analyst Summary:

Signature Consultants is seeking a Technical Operations Analyst for an opportunity with a client in Chesterfield, MO. The IT Technical Services Operations team is currently looking for a highly motivated, detailed, customer service centric candidate. This role is seeking an individual with a background in operations that can provide value across functions. This person will participate as a member of an IT Operations team to support the operational aspects of multiple in-flight projects, prospects and will work closely with those teams to support service requests in order to meet team objectives and deliverables. The right candidate will have an understanding of business applications and be able to work in a fast-paced environment and juggle multiple urgent requests simultaneously. This role will perform both Level 1 and Level 2 support work as it relates to application code promotions, technical service requests, incident activity, IT maintenance events as well as various analyst type responsibilities. Will manage status update requests and be able to provide reporting.

  • This team follows ITSM Best Practices.
  • Logging system they use is Sumo Logic. This is the preferred tool. Sumo Logic is the industry's leading, secure, cloud-based service for logs & metrics management for modern apps, providing real-time analytics and insights.
  • If a candidate does not have Sumo Logic experience, the syntax is similar to SQL so that would not be a difficult transition.
  • This person will be querying information from Sumo Logic system and owning the Triage and troubleshooting process.
  • They are first line support; can escalate to other appropriate groups on an as-needed basis.
  • There will be moments where this person will be interfacing with the customer, depending on the incident at hand.
  • Important to have superior interpersonal, communication and customer service skills.
  • Expect there to be some level of customer interaction as they are on the Client Services Team.

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.