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System Support Analyst in Minneapolis, MN at Signature Consultants

Date Posted: 3/8/2019

Job Snapshot

Job Description

System Support Analyst Summary:

Signature Consultants is seeking a System Support Analyst for an opportunity in Minneapolis, MN. The System Support Analyst will need to have 5+ years of systems support analysis experience for this role. He or she will provide technical systems support within a technology organization, as well as provide support for highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services.

Responsibilities:

  • Use/create diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems
  • Evaluate service level agreement criteria, identify gaps in current technology process and recommend changes to assure SLAs can be supported
  • Perform migrations from development to production, upgrades, installations and/or configurations
  • May evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported
  • Complete project sizing; update/write documentation and procedures and provide related training
  • Troubleshoot network, hardware and software issues and coordinate resolution with users, vendors and internal service groups
  • Write/design test scripts; create change or issue logs
  • Analyze performance trends and recommend process improvements
  • Assess changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas
  • Update, create and test the business continuation plan
  • May coordinate project resources and provide guidance to less experienced analysts

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the eighth consecutive year, Signature was voted as one of the “Best Staffing Firms to Work For” and is now the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 26 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients’ technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com.