Production / Technical Support in Plano, TX at Signature Consultants

Date Posted: 11/7/2019

Job Snapshot

Job Description

Production/Technical Support Summary:

Signature Consultants is seeking Production Support for .NET Applications with 10+ years of experience. In this role the candidate will provide support after the solution goes live. If resources provide support from development through production, role should be chosen based on where the majority of their time is spent. Production support from this role will typically fall into the third level of support: minor enhancements, batch optimization, patches, etc. Will also have extensive experience of supporting highly specialized technologies and/or business units. The resource is required to be on the assignment for the required hours as specified in the job description. Forty hours per week is the expectation in the absence of specified hours. Attendance and punctuality are essential components of the position; therefore, unexcused absences and tardiness could result in dismissal.

Responsibilities:

  • Point of contact for the Production Health of multiple Applications in the Order Entry Platform and Managed Products (Needs to be able to be part of a 24x7 on-call rotation)
  • Work with development team to obtain Subject Matter Expert knowledge of supported applications
  • Ensures documentation exists for support team members (including L2 Generalist and L1 Event Management/Service Desk Teams)
  • Ensures monitoring/ready for business checks exist for all critical components and flows in the most optimal way
  • Escalation point for issues/outages that cannot be resolved by lower level teams providing technical direction
  • Follow-up on root cause analysis of issues and process improvements as needed
  • Assists with reporting (up-time, opportunities, incidents, etc.) to be used by senior leadership
  • Shifts easier work to partner L2 Generalist Teams (Offshore) or identifies optimization opportunities to take on more difficult work

Required Skills:

  • 5 Years' experience in Production Support handing critical applications in a large enterprise
  • Supporting .NET, SQL applications in a load balanced environment with multiple data centers
  • Experience with ITIL Methodologies/Processes (Incident, Problem, Change, etc.)
  • Excellent verbal and written communication skills in the English language
  • Forms effective partnerships to achieve results
  • Capable of prioritizing multiple basic projects, tasks and deliverables
  • Strong analytical and research skills
  • Experience with Application Monitoring Tools

Desired Skills:

  • BMC Remedy
  • Experience with Splunk, App Dynamics, Sitescope
  • Experience with Shell Scripting
  • Experience with supporting MVS, CICS, DB2, VSAM applications

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.