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.Net Production Support in Charlotte, NC at Signature Consultants

Date Posted: 4/10/2019

Job Snapshot

Job Description

.Net Production Support Summary:

Signature Consultants is seeking a .Net Production Support for an opportunity in Charlotte, NC. The .Net Production Support is responsible for running the day to day operations of the technology platform. He or she will work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.

Responsibilities:

  • Identify possible production failure scenarios, create incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicate effectively with development and internal business operations teams
  • Identify vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services
  • Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures
  • Take ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills
  • Perform analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision
  • Resolve complex issues
  • Consult with end users to determine optimal configuration of equipment and applications
  • Work on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors
  • Exercise judgment within defined procedures and practices to determine appropriate action
  • May provide coaching and mentoring for other employees but does not directly manage others.
  • Initiate and provide leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technology environment which meets current and anticipated business requirements and objectives
  • Participate with management in the development of technology products, service standards and development efforts that impact the client/business area
  • Serve as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests
  • Provide the client areas with technology products and service alternatives that improve the production services environment
  • Perform root cause analysis for recurring problems so they can be permanently remediated
  • Respond, resolve and document progress within service tickets to adhere to SLAs
  • Identify proactive preventive measures to minimize impacts

Requirements:

  • 4-8 years’ experience working in distributed/ 3-tier model applications
  • 4-8 experience with .Net Framework 4.0/3.5/2.0, ASP.Net, C#, MVC is a must
  • Knowledge of Relational Database and should be proficient in writing SQL Queries
  • Able to analyze and troubleshoot Production issues
  • Good understanding of WCF/ WPF
  • Increased awareness and exposure to basic technical principles, concepts and techniques
  • Knowledge of various transport protocols such as SFTP, SOAP/HTTPS
  • Strong analytical skills and OOPS concepts
  • Experience supporting enterprise level software applications
  • Ability to maintain documentation and knowledge repository

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the “Best Staffing Firms to Work For” and is now the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 27 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients’ technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com.