Loan Collector in Naperville, IL at Signature Consultants

Date Posted: 3/20/2020

Job Snapshot

Job Description

Loan Collector Summary:

Signature Consultants is seeking a Loan Collector for an opportunity with a client in Naperville, IL. The Loan Collector will be identify, monitor, recommend and execute action on non-performing accounts. Must balance financial risks/rewards to client with working with and meeting the needs of the customer. Minimize loss and/or maximize return on investment through prompt and appropriate loss mitigation. Utilize strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations. Maintain contact and follow-through to ensure appropriate resolution.


  • Non-Performing Account Resolution: Analyze varying customer issues/inquiries and non-performing accounts to determine appropriate solutions
  • Contact past due customers and execute established procedures for the successful resolution of non-performing accounts, adhering to all applicable investor guidelines, requirements and regulations
  • Respond to past-due customer-initiated requests and work with customer to resolve delinquency in a manner beneficial to all parties
  • Negotiate the delinquent account resolution by balancing the financial risks/rewards to the bank with working with and meeting the needs of the customer
  • Apply skip tracing techniques and strong negotiation skills when required
  • Keep management apprised of complex or high risk situations or issues
  • Build and maintain constructive relationships with internal and external business partners, suppliers, vendors and regulatory officials


  • Proficient PC Skills including but not limited to Microsoft Excel, Word, Access, etc.
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • Strong customer service orientation (1-3 years)
  • Keen analytical skills
  • Attention to detail

Soft Skills:

  • Effectively deal with change and shifting priorities
  • Strong and decisive problem solver
  • Proven ability to work effectively in a fast paced and stressful environment
  • Proven ability to multi-task, prioritize workload and meet deadlines
  • Proficient knowledge of function-specific software and computer programs
  • Ability to work independently

EDUCATION: High School Diploma

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.