Customer Service Representative in Des Moines, IA at Signature Consultants

Date Posted: 7/10/2020

Job Snapshot

Job Description

Customer Service Representatives:

Signature Consultants has an opportunity for Customer Service Representative in the Des Moines area. In this role the candidate will be responsible to make payment arrangements for outstanding hospital account balances with client patients and guarantors through inbound and outbound calling via use of an auto-dial system. The candidate will note information regarding account status as accounts are worked and promptly respond to customer inquiries. He/she will accurately determine patient eligibility for financial assistance programs and bank loans and provide follow up on suspended accounts according to established procedures.

Qualifications:

  • High school diploma or GED required
  • Prefer some college
  • Excellent verbal and written communication skills
  • Provide excellent customer service on behalf of clients in a variety of situations including those that escalate
  • Exceptional interpersonal, organizational, business communication and time management skills
  • Proficient in basic PC applications; proficient in internal and client systems as needed; update and note account information; type at least 45 WPM; proficient with 10-key; become proficient in multiple client software systems as assigned
  • Strong attention to detail and follow-up skills
  • Operate office equipment e.g. copier, fax, phone system, and recording system; understand and proficiently use IVR (if applicable), internet as required, voice mail, hospital patient accounting systems, and other required technologies

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.