Customer Service Representative - On-Site! in San Diego, CA at Signature Consultants

Date Posted: 4/30/2021

Job Snapshot

Job Description

Job Summary:

Signature Consultants is seeking a Call Center Representative for a client in San Diego, CA!. As a Call Center Representative, you will be the main liaison between the company and current and potential customers. Your main goal will be to effectively address customer issues, complaints and inquiries in a timely manner. This position does sit on-site with no remote flexibility!

Responsibilities:

  • Manage inbound and outbound customer calls in a timely manner
  • Identify customers' needs and wants-- give your best to clarify information
  • Research every issue and provide solutions to them
  • Recognize opportunities to upsell our products and services
  • Follow our company's communication "scripts"
  • Keep records of all conversations in our call center database in a comprehensible way
  • When assigned, attend educational seminars
  • Build strong relationships with customers
  • Follow our customer engagement strategy
  • Meet qualitative and quantitative targets

Requirements:

  • Previous experience in a customer support role
  • Track your own work on a daily basis and compare to benchmarks
  • Strong phone and verbal communication skills
  • Excellent listener
  • Adaptable to different personality types
  • Familiarity with CRM technology
  • Customer focus
  • Ability to multi-task
  • Set priorities
  • Excellent time management skills
  • High school degree

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.

CHECK OUT OUR SIMILAR JOBS

  1. Sales Jobs
  2. Customer Service Jobs