Credit Assistance Specialist in Jacksonville, FL at Signature Consultants

Date Posted: 4/26/2021

Job Snapshot

Job Description

Job Summary:

Signature Consultants is seeking a Credit Assistance Specialist for an opportunity with a client located in Jacksonville, FL.

The Credit Assistance Specialist is a critical role that focuses on providing solutions to customer credit assistance needs. The role is performed in an operational environment and handles outbound or inbound calls at any stage of delinquency, often in a specialized collections area, including Recovery. Work is completed across multiple stages of delinquency, up to and including charged off accounts, or across various product types.


  • Outreach to delinquent or high-risk customers to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts
  • Negotiation of repayment plans on outstanding debt that benefit both the client and lender
  • Work with customer in a positive and professional manner to establish full balance repayment plans or settlements
  • Provide consumer credit assistance, including submission of extension requests and other recovery activities
  • Solve complex billing problems and inquiries, and negotiate complex payment programs or arrangements while staying within collections compliance guidelines
  • Read disclosures verbatim each time they are needed
  • Handles extensive research requirements for more complex billing problems and inquiries
  • May provide coaching or guidance to other less experienced specialists on policies, procedures or problem solving
  • Meet key performance indicators as outlined by management, achieve capture rate and complaint documentation standards each month

Required Skills:

  • Credit assistance/collections experience
  • Excellent verbal and written communication skills
  • Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs
  • Must be proficient in dealing with customers issues in both a routine and complex environment
  • Must demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients
  • Must have the ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making

Desired Skills:

  • Inbound/Outbound call center experience
  • Banking/financial services experience
  • Knowledge of banking operations

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.


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